Privacy Policy

1. Introduction

This Privacy Policy explains how Polycap Cottage Home ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website [yourhotel.com], make a booking, stay with us, or use our services. We comply with applicable data protection laws, including Kenya's Data Protection Act 2019 and relevant international standards.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, date of birth, passport/ID details, payment information, and preferences.
• Booking & Stay Information: Reservation details, arrival/departure dates, room preferences, special requests, and payment history.
• Automatically Collected Data: IP address, browser type, device information, pages visited, time spent, and cookies/preferences.
• Communication Data: Emails, inquiries, feedback, and survey responses.

3. How We Use Your Information

We use your information to: process bookings and payments; provide and personalize hospitality services; communicate with you (confirmations, updates, promotions); improve our website and services; comply with legal obligations; prevent fraud; and send marketing communications (with your consent where required).

4. Sharing Your Information

We may share your information with: service providers (payment processors, IT support, marketing partners); legal authorities when required; business partners in connection with your stay (e.g., tour operators with your consent). We do not sell your personal data.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent (where processing is consent-based)
• Data portability (where applicable)

To exercise these rights, contact us at [privacy@yourhotel.com].

7. Cookies & Tracking

Our website uses cookies and similar technologies for functionality, analytics, and marketing. You can manage preferences via our cookie banner or browser settings. For details, see our Cookie Policy [link if separate].

8. International Transfers

Your data may be transferred to and processed in countries outside Kenya. We ensure appropriate safeguards are in place.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated effective date.

11. Contact Us

For questions or concerns, please contact:
Polycap Cottage Home
Physical Address, Muranga, Kimathi, Sagana, Kenya
Email: normankimari@gmail.com
Phone: +254720676473